I understand that plans do change and sometimes you may need to cancel a class, course, workshop or retreat. I therefore believe in having a clear-cut cancellation policy to avoid confusion and kindly ask you to be mindful that I am a small business and appreciate as much notice as possible if you want to cancel.
In-Studio Weekly Classes
I kindly ask for 9 HOURS minimum notice period if you need to cancel a class. You can cancel yourself off through the wix app or in your account bookings page when logged into the website. In this situation your class credit will be put back onto your account for you to use at another time. Five and ten class passes are non-refundable. If you just bought a single class pass email me for a refund at firstname.lastname@example.org.
If you cancel within 9 hours before a class you will only receive the credit/refund (whichever is applicable as above) if I can fill your spot from the waiting list.
Online Weekly Classes
You can cancel an online class any time before the class starts. But please let me know asap if you can't make it and so I can make sure the credit goes back onto your account especially if you cancelled within 9hours to go before the class. Get in touch on 07930712425 or email@example.com.
In-Person Retreat Days and Workshops
I kindly ask for a minimum 72HOURS notice if you want to cancel a workshop or retreat day. To cancel and get a refund please contact me at firstname.lastname@example.org.
Cancellations by Katie Austin Yoga and Mindfulness
In the event that I have to cancel a class, workshop, retreat or private class due to unforeseen circumstancesyou will receive a full refund.