Question 1

How do I book a class?

Accepted Answer

To book one of my classes please go to the Book a Class page. You will need to purchase either a one, five or ten class pass. You do this either buy clicking book now on the Book a Class page or by going to the Plans and Pricing page. Get in touch here if you are having any trouble.

Question 2

How do I book a workshop, event or retreat day?"

Accepted Answer

Go to the Events page to book events and workshops. If you need any more help contact me here.

Question 3

How much are classes?

Accepted Answer

See all class prices here. You have a choice between either one, five or ten class passes. There are seperate passes for in-studio and online classes as they are different prices. However you are welcome to use an in-studio credit for an online class just not the other way around. If you still need help contact me here.

Question 4

Can I use my in-studio pass for an online class?

Accepted Answer

Yes! You are very welcome to use an in-studio credit for an online class (the extra pennies are always apreciated!) or you can buy a seperate online class pass which is a little cheaper than the in-studio classes. Buy a class pass here.

Question 5

How do I book your Oceanflow classes?

Accepted Answer

My class passes are NOT valid for Oceanflow classes or any classes I cover at Limehouse Yoga. My Oceanflow classes are all bookable directly throughOceanflow here.

Question 6

What is your weekly classes' cancellation policy?

Accepted Answer

IN-STUDIO CLASSES...   I kindly ask for 9 HOURS minimum notice period if you need to cancel a class. You can cancel yourself off through the wix app or in your acount bookings page on our website. In this situation your class credit will be put back onto your account for you to use at another time. Five and ten class passes are non-refundable. If you just bought a single class pass email me for a refund at katieaustinyoga@gmail.com or contact here.   If you cancel within 9 hours before a class you will only recieve the credit/refund (whichever is applicable as above) if I can fill your spot from the waiting list.   ONLINE CLASSES...   You can cancel an online class any time before the class starts. But please let me know asap if you can't make it and so I can make sure the credit goes back onto your account especially if you cancelled within 9hours to go before the class. at Get in touch on 07930712425 or katieaustinyoga@gmail.com or contact here.

Question 7

How can I cancel a class?

Accepted Answer

You can cancel or reschedule a class in your bookings page when you are logged in on the wesbite or on the wix app. Contact me here if you need help.

Question 8

What is your workshop, retreat day and course cancellation policies?"

Accepted Answer

WORKSHOPS AND RETREAT DAYS   I kindly ask for a minimum 72HOURS notice if you want to cancel a workshop or retreat day. To cancel and get a refund please contact me at katieaustinyoga@gmail.com or see my contact page here.

Question 9

What do I need to bring to class?

Accepted Answer

Due to Covid safety measures please bring your own mat and props (block/strap) to class. Don't worry if you don't have any blocks or a strap, if they are vital for the class that day I will bring some along. But a yoga mat is essential for both Yoga Garden and Oceanflow Classes.

Question 10

What do I need to bring to a workshop?

Accepted Answer

I will let you know in an email before the workshop what to bring. But, get in touch if you have any questions here.

Question 11

Will I get a refund if you cancel a class, workshop, retreat or private class?"

Accepted Answer

Yes, in the event of cancelling a class, workshop, retreat or private class you will recieve a full refund.

Question 12

Where is The Newquay Orchard?

Accepted Answer

The Newquay Orchard is in the heard of Newquay and my yoga classes here are taught in the brand new Gowel Gwenen building where The Canteen at the Orchard serves delicious food and coffee in the day. See the map here and more details here.

Question 13

How do I join the online classes?

Accepted Answer

You will need a smartphone, laptop or tablet and stable internet connection to join my online live-streamed classes and you will need to have a Zoom account. Sign up to Zoom for free here.   You will be sent a class link in your booking confirmation email. I will start the class about 5/10 minutes before the class starts.

Question 14

What Covid-19 Safety procedures are in place?

Accepted Answer

NEWQUAY ORCHARD CLASSES   We are endevouring to do the best we can to keep you safe during the Covid-19 Pandemic by regularity santizing the studio space and we ask that we all follow the following guidelines: Please do not come to class if you are feeling unwell. Please bring your own mat and props to class. A mat is essential but don't worry if you don't have props. In the case that I provide blocks I will be sanitising them between use. Please wash your hands 20 seconds with hot soapy water for 20 minutes before and after class or use handsantizer where appropriate. I will follow the same guidelines too.

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